Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your" or "the Customer") and Steel Source Australia ("Steel Source Australia", "we", "us" or "our"), an Australian company registered and headquartered in New South Wales.

Steel Source Australia is a leading supplier of premium steel products and services to the Australian construction, engineering, agricultural, industrial and residential sectors. Our product range includes, but is not limited to, roofing and wall sheeting, fencing systems, structural steel, lintels, beams, composite panels, rainwater goods, fasteners, hardware, aluminium and stainless steel products, and a wide range of associated accessories and components. We supply these products to customers across all Australian states and territories, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory, delivering from our New South Wales operations to project sites, businesses and residences throughout the country.

These Terms apply to all use of our website at revolutionsteel.com.au, all enquiries submitted through our website or by any other means, all quotations issued by Steel Source Australia, and all orders placed with and accepted by Steel Source Australia. These Terms also apply to all services provided by Steel Source Australia, including steel cutting and processing, take-offs and estimating, hot-dip galvanizing, powder coating, and abrasive blasting and protective coatings.

By accessing our website, submitting an enquiry, accepting a quotation, or placing an order with Steel Source Australia, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a company, organisation or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms shall refer to that entity.

If you do not agree with any part of these Terms, you must not use our website or engage our services. We reserve the right to update these Terms from time to time — please refer to Section 15 for more information about changes to these Terms.

These Terms should be read in conjunction with our Privacy Policy, which sets out how we collect, use and protect your personal information.

Steel Source Australia grants you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for the purpose of browsing our product range, submitting enquiries, and obtaining information about our products and services. This licence does not include any right to reproduce, copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any content from our website, except as expressly permitted by these Terms or with our prior written consent.

Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of any other person or entity. In particular, you agree that you will not:

• Use our website in any way that violates any applicable local, state, national or international law or regulation, including the laws of New South Wales and the Commonwealth of Australia
• Use our website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material, including spam, chain letters or any other form of solicitation
• Use our website to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
• Use any robot, spider, scraper, data mining tool, data gathering or extraction tool, or any other automated means to access our website or collect any information from our website without our prior written consent
• Attempt to gain unauthorised access to any part of our website, the server on which our website is stored, or any server, computer or database connected to our website
• Attack our website via a denial-of-service attack or a distributed denial-of-service attack
• Reproduce, duplicate, copy or resell any part of our website in contravention of these Terms
• Use our website in any way that could damage, disable, overburden or impair our website or interfere with any other user's use and enjoyment of our website
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
• Collect or harvest any personally identifiable information from our website, including account names, without our prior written consent

Website Availability

We will use reasonable endeavours to ensure that our website is available at all times. However, we do not guarantee that our website will be uninterrupted, error-free or free from viruses or other harmful components. We reserve the right to suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.

Website Content

The content on our website is provided for general information purposes only. While we take reasonable care to ensure that the information on our website is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, products, services or related graphics contained on our website. Any reliance you place on such information is therefore strictly at your own risk. Product specifications, dimensions, weights, colours and other technical information are provided as a guide only and should be confirmed with our sales team before placing an order.

Steel Source Australia supplies a comprehensive range of steel products and related materials to customers across Australia. Our website is an enquiry-only platform — we do not display prices on our website, and no binding contract for the supply of products is formed until a formal written quotation has been issued by Steel Source Australia and accepted by you in accordance with Section 3 of these Terms.

Product Descriptions and Specifications

All product descriptions, specifications, dimensions, weights, grades, finishes and other technical information provided on our website, in our catalogues, in our quotations, and in any other materials are provided in good faith and are based on information available to us at the time of publication. However, we make no warranty that such information is complete, accurate or up to date. Product specifications are subject to change without notice, including changes made by manufacturers, changes in Australian Standards, or changes in the availability of raw materials.

• All dimensions, weights and quantities are nominal and subject to standard manufacturing tolerances in accordance with applicable Australian Standards
• Colour representations on our website and in our marketing materials are indicative only and may vary from the actual product due to differences in screen calibration, printing processes, and batch-to-batch variation in manufacturing
• COLORBOND® colours are subject to the colour range and availability maintained by BlueScope® Steel and may change from time to time
• Product images on our website are for illustrative purposes only and may not represent the exact product, finish or configuration that will be supplied
• Technical data sheets, material safety data sheets, and compliance certificates are available upon request for most products
• We strongly recommend that you confirm all specifications, dimensions and technical requirements with our sales team before placing an order, particularly for structural or load-bearing applications

Pricing

As noted above, prices are not displayed on our website. All prices are provided by quotation only and are subject to change without notice. Prices quoted by Steel Source Australia are in Australian dollars (AUD) and are exclusive of Goods and Services Tax (GST) unless otherwise stated. GST will be added to all applicable supplies at the current rate of 10% (or such other rate as may apply from time to time under the A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

• Quoted prices are valid for the period specified in the quotation, or if no period is specified, for 30 days from the date of the quotation
• Prices are subject to change after the validity period has expired, and we reserve the right to re-quote at current prices
• Prices may vary depending on quantity, delivery location, delivery method, and other factors
• Surcharges may apply for deliveries to remote locations, difficult access sites, or locations requiring special handling equipment
• Steel prices are subject to market fluctuations, and we reserve the right to adjust prices in the event of significant changes in raw material costs, freight costs, or currency exchange rates between the date of quotation and the date of supply
• Any price adjustments will be communicated to you before your order is confirmed

The process by which a binding contract for the supply of products or services is formed between you and Steel Source Australia is set out in this section. It is important that you understand this process, as submitting an enquiry through our website does not, by itself, create any binding obligation on either party.

Enquiries

You may submit a product enquiry to Steel Source Australia through our website enquiry form, our enquiry cart, by telephone, by email, or by visiting our premises in New South Wales. An enquiry is an expression of interest in our products or services and does not constitute an offer to purchase or a binding order. We will use reasonable endeavours to respond to all enquiries within two (2) business days, although response times may vary depending on the volume of enquiries received and the complexity of your requirements.

Quotations

Following receipt of your enquiry, we may issue you with a written quotation setting out the products or services we are able to supply, the applicable prices, delivery terms, and any other relevant conditions. A quotation issued by Steel Source Australia constitutes an offer to supply the specified products or services on the terms set out in the quotation and these Terms. A quotation is not a binding contract until it has been accepted by you in accordance with the process described below.

• Quotations are valid for the period specified in the quotation, or if no period is specified, for 30 days from the date of the quotation
• We reserve the right to withdraw or amend a quotation at any time before it has been accepted by you
• A quotation is specific to the products, quantities, specifications and delivery details set out in the quotation and cannot be varied without our written consent
• If you require changes to a quotation, please contact us and we will issue a revised quotation

Order Confirmation

A binding contract for the supply of products or services is formed only when all of the following conditions have been satisfied:

• You have received a written quotation from Steel Source Australia
• You have accepted the quotation in writing, including by email, within the validity period of the quotation
• Steel Source Australia has issued a written order confirmation acknowledging acceptance of your order
• Any required deposit or advance payment has been received by Steel Source Australia (where applicable)

We reserve the right to decline any order at our absolute discretion, including where we are unable to source the required products, where there are concerns about creditworthiness, or for any other reason. If we decline your order, we will notify you promptly and, if you have paid a deposit, we will refund that deposit in full.

Order Variations

Once an order has been confirmed, any variations to the order (including changes to product specifications, quantities, delivery address or delivery date) must be requested in writing and are subject to our written approval. We will use reasonable endeavours to accommodate order variations, but we cannot guarantee that variations can be accommodated, particularly for custom-cut or special-order items that have already entered production. Additional charges may apply for order variations, and we will notify you of any such charges before processing the variation.

Payment for products and services supplied by Steel Source Australia is subject to the payment terms set out in the relevant quotation and order confirmation, and the general payment terms set out in this section. Steel Source Australia offers a range of payment options to make it as convenient as possible for customers across Australia to pay for their orders.

Payment Methods

We accept the following payment methods:

• Electronic Funds Transfer (EFT) to our nominated bank account — our preferred payment method for large orders
• Credit card payments, including Visa, Mastercard and American Express — please note that a credit card surcharge may apply
• Afterpay — available for eligible purchases subject to Afterpay's terms and conditions and credit assessment
• Handy Finance — available for eligible purchases subject to Handy Finance's terms and conditions and credit assessment
• Cash — accepted at our New South Wales premises only, subject to a maximum cash payment limit in accordance with applicable anti-money laundering legislation

Standard Payment Terms

• Unless a trade account or credit account has been approved by Steel Source Australia, payment in full (including GST) is required prior to dispatch of goods
• For orders requiring custom cutting, fabrication or special ordering, a deposit of up to 50% of the total order value may be required at the time of order confirmation, with the balance payable prior to dispatch
• For customers with an approved trade account, payment terms are as specified in the trade account agreement, typically 30 days from the date of invoice (EOM + 30)
• All invoices must be paid in Australian dollars (AUD)
• Payment is deemed to have been received when the funds are cleared and available in Steel Source Australia's nominated bank account

Late Payment

If payment is not received by the due date, Steel Source Australia reserves the right to:

• Charge interest on the overdue amount at the rate of 2% per calendar month (or part thereof), calculated from the due date until the date of payment in full
• Suspend delivery of any outstanding orders until all overdue amounts have been paid in full
• Cancel any outstanding orders and apply any deposits received to the outstanding balance
• Refer the overdue account to a debt collection agency or take legal action to recover the outstanding amount, and charge you for all reasonable costs of recovery including legal fees on a solicitor-client basis
• Report the overdue account to a credit reporting agency

Title Retention

Title in all goods supplied by Steel Source Australia does not pass to you until payment in full (including all applicable GST, interest and other charges) has been received by Steel Source Australia. Until title passes, you hold the goods as bailee for Steel Source Australia and must store them separately and in a manner that clearly identifies them as the property of Steel Source Australia. If you fail to pay for the goods by the due date, Steel Source Australia reserves the right to enter your premises (or any premises where the goods are stored) and repossess the goods without notice, and you irrevocably grant Steel Source Australia and its agents a licence to do so. Risk in the goods passes to you upon delivery, regardless of whether title has passed.

GST

All prices quoted by Steel Source Australia are exclusive of GST unless otherwise stated. GST will be added to all taxable supplies at the current rate of 10%. Steel Source Australia will issue tax invoices in accordance with the requirements of the A New Tax System (Goods and Services Tax) Act 1999 (Cth). If you are registered for GST, you may be entitled to claim an input tax credit for the GST paid on your purchases from Steel Source Australia, subject to the requirements of applicable GST legislation.

Steel Source Australia is proud to deliver steel products to customers across all Australian states and territories. Operating from our New South Wales base, we have established freight and logistics arrangements that allow us to supply products to metropolitan and regional areas throughout the country, including remote and rural locations. The following delivery terms apply to all orders placed with Steel Source Australia.

Delivery Arrangements

• Delivery is available to all Australian states and territories, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory
• Delivery timeframes are estimates only and are not guaranteed. Estimated delivery times will be provided at the time of order confirmation and are subject to change due to factors outside our control, including freight carrier delays, weather events, road closures, and supply chain disruptions
• We will use reasonable endeavours to deliver your order within the estimated timeframe, but we accept no liability for any loss or damage arising from late delivery
• Delivery is to the kerbside or nearest accessible point to your delivery address, unless otherwise agreed in writing. We do not provide crane-lift, forklift or other specialised unloading services unless specifically quoted and agreed
• You are responsible for ensuring that safe and adequate access is available for delivery vehicles at your delivery address. This includes ensuring that the access road, driveway or site entrance is suitable for the size and weight of the delivery vehicle
• If delivery cannot be completed due to inadequate access, no one being available to receive the delivery, or any other reason attributable to you, a re-delivery fee will apply

Freight Charges

• Freight charges are calculated based on the weight, volume and dimensions of the goods, the delivery address, and the delivery method required
• Freight charges will be included in your quotation or notified to you before your order is confirmed
• Additional freight surcharges may apply for deliveries to remote locations, island locations, locations requiring specialised vehicles, or locations with restricted access
• Freight charges are subject to change and will be confirmed at the time of order confirmation
• For large or complex orders, we may arrange freight on your behalf using our preferred freight carriers, or we may require you to arrange your own freight collection from our New South Wales premises

Risk and Insurance

Risk in the goods passes to you upon delivery of the goods to your nominated delivery address (or, if you collect the goods from our premises, upon collection). From the moment risk passes, you are responsible for the goods and should ensure that they are adequately insured against loss, damage, theft and other risks. Steel Source Australia recommends that you arrange appropriate insurance coverage for all goods from the time of delivery.

Inspection and Claims

You must inspect all goods immediately upon delivery and must notify Steel Source Australia in writing of any shortage, damage, defect or discrepancy within 48 hours of delivery. Failure to notify us within this timeframe will be deemed acceptance of the goods as delivered and in good condition. When notifying us of a claim, please provide your order number, a description of the issue, and photographic evidence where possible. We will investigate all claims promptly and, where a valid claim is established, we will arrange replacement, repair or credit at our discretion.

Due to the nature of our products — many of which are custom-cut, made-to-order, or supplied in large quantities — our returns and cancellations policy is necessarily more restrictive than that of a standard retail business. The following terms apply to all returns, cancellations and refund requests, subject always to your rights under the Australian Consumer Law (see Section 8).

Returns

• Returns are accepted only for goods that are defective, damaged in transit, or incorrectly supplied (i.e., goods that do not match the specifications set out in your order confirmation)
• All returns must be pre-authorised by Steel Source Australia in writing before the goods are returned. Unauthorised returns will not be accepted and will be returned to you at your cost
• To request a return authorisation, please contact our customer service team within 48 hours of delivery, providing your order number, a description of the issue, and photographic evidence of the defect or damage
• Goods must be returned in their original condition, unused, and in their original packaging (where applicable)
• Custom-cut, custom-fabricated, special-order or made-to-measure goods cannot be returned unless they are defective or incorrectly supplied
• Goods that have been cut, drilled, welded, painted, coated or otherwise modified after delivery cannot be returned
• Return freight costs will be borne by Steel Source Australia where the return is due to our error or a defect in the goods, and by you in all other cases

Cancellations

• Order cancellations must be requested in writing and are subject to our written approval
• Cancellations requested before production or dispatch has commenced may be accepted without charge, at our discretion
• Cancellations requested after production has commenced for custom-cut or special-order items will not be accepted, and you will remain liable for the full order value
• Cancellations of standard stock items after dispatch has commenced will be subject to a restocking fee of up to 20% of the order value, plus any freight costs incurred
• Cancellations of orders for which a deposit has been paid will result in forfeiture of the deposit where the cancellation is due to your change of mind or circumstances

Refunds

Where a return or cancellation is approved by Steel Source Australia, refunds will be processed as follows:

• Refunds will be issued by the same payment method used for the original purchase, where practicable
• EFT refunds will be processed within 5 business days of the return being received and inspected by Steel Source Australia
• Credit card refunds will be processed within 5 business days of approval, but may take additional time to appear on your statement depending on your card issuer
• Afterpay and Handy Finance refunds will be processed in accordance with the terms of those platforms
• Restocking fees and freight costs will be deducted from any refund amount where applicable

Steel Source Australia is committed to supplying products that are of acceptable quality, fit for their intended purpose, and match their description. We stand behind the quality of the products we supply and will work with you to resolve any genuine product quality issues.

Manufacturer Warranties

Many of the products we supply are covered by manufacturer warranties. The terms and duration of manufacturer warranties vary between products and manufacturers. Where a manufacturer warranty applies to a product you have purchased, we will provide you with details of that warranty upon request. Manufacturer warranty claims must generally be made directly to the manufacturer in accordance with the manufacturer's warranty terms, although we will assist you in making such claims where possible.

COLORBOND® and BlueScope Products

COLORBOND® steel products supplied by Steel Source Australia are covered by BlueScope® Steel's product warranty, subject to the terms and conditions of that warranty. The warranty covers defects in the steel substrate and the paint coating under normal conditions of use and maintenance. The warranty does not cover damage caused by improper installation, inadequate maintenance, exposure to abnormal environmental conditions, or use in applications for which the product is not designed. Full warranty terms are available from BlueScope® Steel.

Our Warranty

Steel Source Australia warrants that all products supplied by us will be free from defects in materials and workmanship at the time of delivery, subject to the following conditions:

• The warranty does not cover damage caused by improper installation, misuse, neglect, accident, modification, or use in applications for which the product is not designed
• The warranty does not cover normal wear and tear, corrosion in environments for which the product is not rated, or damage caused by exposure to chemicals, salt water or other corrosive substances beyond the product's rated tolerance
• The warranty does not cover cosmetic defects that do not affect the structural integrity or performance of the product
• Claims under our warranty must be made within a reasonable time of discovering the defect, and in any event within 12 months of delivery
• Our liability under this warranty is limited to, at our option, replacing the defective goods, repairing the defective goods, or refunding the purchase price of the defective goods

The Australian Consumer Law (ACL), which is Schedule 2 to the Competition and Consumer Act 2010 (Cth), provides consumers with a range of rights and guarantees in relation to the supply of goods and services. Nothing in these Terms excludes, restricts or modifies any right or remedy that you may have under the ACL or any other applicable law that cannot be excluded, restricted or modified by agreement.

Consumer Guarantees

Under the ACL, our goods and services come with guarantees that cannot be excluded. For goods, these guarantees include that the goods will be of acceptable quality, fit for any disclosed purpose, match their description, and come with clear title. For services, these guarantees include that the services will be provided with due care and skill, will be fit for any disclosed purpose, and will be provided within a reasonable time.

Remedies for Consumers

If you are a "consumer" as defined under the ACL (broadly, a person who acquires goods or services for personal, domestic or household use, or for a price not exceeding the threshold amount under the ACL), you are entitled to the following remedies:

• For a major failure with goods: you are entitled to choose a refund or replacement, or to compensation for the reduction in value of the goods
• For a minor failure with goods: we are entitled to choose to repair, replace or refund the goods
• For a major failure with services: you are entitled to cancel the service contract and receive a refund for the unused portion, or to compensation for the reduced value of the services
• For a minor failure with services: we are entitled to choose to re-supply the services or refund the cost of the services
• You are also entitled to compensation for any other reasonably foreseeable loss or damage arising from a failure in the goods or services

Business-to-Business Supplies

Where you are acquiring goods or services for the purpose of a business (and you are not a "consumer" under the ACL), the ACL consumer guarantees may not apply, or may apply in a modified form. In such cases, our liability for any failure of goods or services is limited as set out in Section 9 of these Terms.

To the maximum extent permitted by law (including the ACL), Steel Source Australia's liability to you for any claim arising from or in connection with the supply of goods or services, the use of our website, or any other aspect of our dealings with you, is limited as set out in this section.

Limitation of Liability for Goods

To the maximum extent permitted by law, our liability for any failure of goods to comply with any applicable guarantee or warranty is limited to, at our option:

• The replacement of the goods or the supply of equivalent goods
• The repair of the goods
• The payment of the cost of replacing the goods or acquiring equivalent goods
• The payment of the cost of having the goods repaired

Limitation of Liability for Services

To the maximum extent permitted by law, our liability for any failure of services to comply with any applicable guarantee or warranty is limited to, at our option:

• The re-supply of the services
• The payment of the cost of having the services re-supplied

Exclusion of Consequential Loss

To the maximum extent permitted by law, Steel Source Australia is not liable to you for any indirect, consequential, special, incidental, punitive or exemplary loss or damage arising from or in connection with the supply of goods or services, the use of our website, or any other aspect of our dealings with you, including but not limited to:

• Loss of profit, revenue, income, business, contracts or anticipated savings
• Loss of goodwill or reputation
• Loss of data or information
• Business interruption or delay
• Costs of obtaining substitute goods or services
• Any loss or damage arising from delays in delivery, whether or not we were advised of the possibility of such loss or damage
• Any loss or damage arising from the use of our products in applications for which they are not designed or rated

This exclusion applies regardless of whether such loss or damage arises in contract, tort (including negligence), breach of statutory duty, or otherwise, and regardless of whether we were advised of the possibility of such loss or damage.

Aggregate Liability Cap

To the maximum extent permitted by law, Steel Source Australia's total aggregate liability to you for all claims arising from or in connection with any single order or transaction shall not exceed the total amount paid by you to Steel Source Australia for that order or transaction.

All intellectual property rights in and to our website, including all content, text, images, photographs, graphics, logos, icons, audio clips, video clips, data compilations, software, and the selection and arrangement of all such content, are owned by or licensed to Steel Source Australia and are protected by Australian and international copyright, trademark, and other intellectual property laws.

Our Intellectual Property

• The Steel Source Australia name, logo, and all associated branding are the property of Steel Source Australia and may not be used without our prior written consent
• All product descriptions, technical specifications, pricing information, and other content on our website are the property of Steel Source Australia and may not be reproduced, distributed or used for any commercial purpose without our prior written consent
• You may print or download content from our website for your own personal, non-commercial use, provided that you do not modify the content and you retain all copyright and other proprietary notices

Third-Party Intellectual Property

Our website and product range include references to products and brands that are the intellectual property of third parties. The following trademarks and registered trademarks are the property of their respective owners and are used by Steel Source Australia under licence or with permission:

• COLORBOND® is a registered trademark of BlueScope® Steel Limited
• FIRMLOK® is a registered trademark of its respective owner
• DURAKOTE® is a registered trademark of its respective owner
• VELUX® is a registered trademark of VELUX Group
• All other product names, brand names and trademarks mentioned on our website are the property of their respective owners

The use of these trademarks on our website does not imply any affiliation with or endorsement by the trademark owners, other than as an authorised distributor or reseller of their products.

Steel Source Australia is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our collection, use, storage and disclosure of personal information in connection with your use of our website and your dealings with Steel Source Australia is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website or engaging our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use and disclosure of your personal information as described therein. If you have any questions about our privacy practices, please refer to our Privacy Policy or contact us using the details provided at the end of these Terms.

Our website may contain links to third-party websites, including the websites of product manufacturers, industry associations, government agencies, finance providers, and other organisations. These links are provided for your convenience and information only and do not constitute an endorsement by Steel Source Australia of those websites, their content, or the products and services they offer. Steel Source Australia has no control over the content, privacy practices, security or availability of third-party websites, and we are not responsible for any loss or damage that may arise from your use of those websites.

When you click on a link to a third-party website, you leave our website and are subject to the terms and conditions and privacy policy of that third-party website. We strongly encourage you to review the terms and conditions and privacy policy of any third-party website before providing them with your personal information or engaging their services.

Our website may also integrate with third-party services, including payment processors, finance providers (such as Afterpay and Handy Finance), and analytics platforms. Your use of these third-party services is subject to their respective terms and conditions, and Steel Source Australia accepts no responsibility or liability for the acts or omissions of those third-party service providers.

Steel Source Australia will not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, including floods, fires, earthquakes, cyclones, storms, and other natural disasters — which, given our nationwide operations across Australia, may affect supply chains, freight routes, and delivery schedules in various states and territories
• Pandemics, epidemics, or public health emergencies declared by Australian federal or state governments
• Industrial disputes, strikes, lockouts or other labour actions affecting our operations or those of our suppliers or freight carriers
• Supply chain disruptions, including shortages of raw materials, steel coil, or other inputs caused by global market conditions
• Acts of terrorism, war, civil unrest or government actions
• Failure of third-party infrastructure, including telecommunications networks, power grids, or freight networks
• Changes in law or regulation that affect our ability to supply products or services
• Port closures, shipping delays, or disruptions to international supply chains affecting the availability of imported steel products

In the event of a force majeure event, we will notify you as soon as practicable and will use reasonable endeavours to minimise the impact of the event on our ability to fulfil your order. If a force majeure event continues for more than 60 days, either party may terminate the affected order by written notice, and we will refund any amounts paid for goods not yet delivered, less any costs reasonably incurred by us in connection with the order.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. Steel Source Australia is registered and headquartered in New South Wales, and it is appropriate that the laws of that state govern our commercial relationships with customers across Australia.

Jurisdiction

You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for the resolution of any dispute arising out of or in connection with these Terms or your dealings with Steel Source Australia. This does not prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in any state or territory of Australia.

Dispute Resolution Process

Before commencing any legal proceedings, the parties agree to use reasonable endeavours to resolve any dispute through the following process:

• The party raising the dispute must provide written notice to the other party setting out the nature of the dispute and the resolution sought
• The parties must meet (in person, by telephone or by video conference) within 10 business days of the notice being received to attempt to resolve the dispute by negotiation
• If the dispute is not resolved within 20 business days of the notice being received, either party may refer the dispute to mediation administered by the Australian Disputes Centre or another agreed mediation provider
• If mediation is unsuccessful, either party may commence legal proceedings in the courts of New South Wales

Nothing in this dispute resolution process prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights.

Consumer Dispute Rights

If you are a consumer under the ACL, you may also have the right to seek resolution of disputes through consumer protection agencies, including the NSW Fair Trading, the Australian Competition and Consumer Commission (ACCC), or the relevant consumer protection agency in your state or territory. These rights are in addition to, and not limited by, the dispute resolution process set out above.

Steel Source Australia reserves the right to update, amend or replace these Terms at any time to reflect changes in our business practices, changes in applicable law, or improvements in our operations. When we make changes to these Terms, we will update the "Last updated" date at the top of this page and post the revised Terms on our website. We encourage you to review these Terms periodically to stay informed about the terms that govern your use of our website and your dealings with Steel Source Australia.

If we make material changes to these Terms that significantly affect your rights or obligations, we will take reasonable steps to notify you of those changes, which may include posting a prominent notice on our website or sending you an email notification if we have your email address on file. Your continued use of our website or services after the updated Terms have been posted constitutes your acceptance of the changes.

If you do not agree with any changes to these Terms, you must stop using our website and services and notify us in writing. Any orders that have already been confirmed before the updated Terms take effect will continue to be governed by the Terms that were in force at the time the order was confirmed.

Entire Agreement

These Terms, together with any quotation, order confirmation, and our Privacy Policy, constitute the entire agreement between you and Steel Source Australia in relation to the subject matter of these Terms and supersede all prior agreements, representations, warranties, negotiations and understandings between the parties, whether oral or written.

Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

Waiver

A failure or delay by Steel Source Australia to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach.

Assignment

You may not assign, transfer, charge or otherwise deal with your rights or obligations under these Terms without our prior written consent. Steel Source Australia may assign or transfer its rights and obligations under these Terms to any related body corporate or to any purchaser of all or substantially all of our business assets, without your consent.

Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment or franchise relationship between you and Steel Source Australia. You have no authority to bind Steel Source Australia in any way.

Notices

Any notice required or permitted to be given under these Terms must be in writing and may be delivered by email, post or in person. Notices to Steel Source Australia should be sent to the contact details provided at the end of these Terms. Notices sent by email are deemed received on the next business day after sending, provided no delivery failure notification is received.