Trading Terms
These trading terms apply to all orders placed with Steel Source Australia (ABN 24 694 390 188). By placing an order you agree to these terms. If you have questions, contact our team before ordering.
Last updated: 3 August 2026
Lead Times
Estimated dispatch and delivery windows
Stock Items — Ex-Depot
1–3 business days from order confirmation, subject to stock availability at your nearest depot. Items confirmed in stock at time of order will be prioritised for same-day or next-day dispatch where possible.
Cut-to-Length & Fabricated Items
3–7 business days from order confirmation. Custom lengths, flashings, and fabricated components require processing time. Complex or large-volume fabrication orders may require an extended lead time — our team will advise at time of quoting.
Special Order & Non-Stock Items
7–21 business days depending on product and supplier availability. Special order items (including certain COLORBOND® colours, non-standard profiles, and imported products) are subject to manufacturer lead times. We will provide an estimated delivery date at time of order confirmation.
Rural & Remote Delivery
Add 2–5 business days to standard lead times for deliveries outside metropolitan areas. Remote locations serviced by third-party freight carriers may experience longer transit times. We will advise at time of quoting.
Lead times are estimates only and are not guaranteed. Steel Source Australia will not be liable for delays caused by freight carriers, supplier shortages, weather events, or circumstances beyond our reasonable control. If your project has a critical deadline, please advise us at time of enquiry.
Minimum Order
Minimum quantities and order values
Minimum Order Value
A minimum order value of $250 (ex-GST) applies to all orders. Orders below this threshold may be subject to a small order surcharge of $35 (ex-GST), or may be declined at our discretion.
Roofing & Wall Sheeting
Minimum order of 10 lineal metres per profile per colour. Orders below minimum length may be subject to a short-run surcharge. Please contact us to discuss your requirements.
Structural Steel & Mild Steel
Minimum order of 1 full length (typically 6m or 12m) per section. Cut-to-length orders are available subject to a cutting fee and minimum value threshold.
Custom Flashings & Fabrication
Minimum order of 10 lineal metres per profile for custom flashings. One-off fabrication items are accepted subject to a setup fee. Contact our team for a quote.
Fasteners & Accessories
Fasteners and small accessories are sold by the box or carton. Minimum one full box per line item. Mixed boxes are not available.
Fencing Products
Minimum order quantities apply per product line. Panel fencing is sold in full panel quantities. Mesh and wire products are sold by the roll. Contact us for specific minimums.
Minimum order requirements exist to ensure we can supply products at competitive prices while managing freight and handling costs efficiently. If your order falls below minimums, please contact our team — we will do our best to accommodate your needs.
Returns Policy
Conditions for returns and refunds
Eligible Returns
Products supplied that are materially different from what was ordered (wrong profile, wrong colour, wrong grade).
Products with a manufacturing defect confirmed by Steel Source Australia or the manufacturer.
Products damaged in transit — must be reported within 48 hours of delivery with photographic evidence.
Incorrect quantities supplied — shortages or overages against the confirmed order.
Non-Returnable Items
Custom-cut, custom-fabricated, or special-order items made to your specifications.
Products that have been cut, drilled, welded, painted, or otherwise modified after delivery.
Products returned more than 14 days after delivery without prior written approval.
Products not in original condition, or without original packaging where applicable.
Clearance, discontinued, or end-of-line stock sold at a discounted price.
Returns Process
Contact Us First
All returns require prior authorisation. Contact our team by phone or email within 14 days of delivery to request a Return Authorisation (RA) number. Returns without an RA number will not be accepted.
Provide Evidence
For damaged or defective goods, provide clear photographs of the issue along with your order number and delivery details. We will assess your claim within 2 business days.
Return Freight
Approved returns for eligible items (wrong product, defective goods) will be collected at our cost. Returns for change-of-mind or ordering errors are at the customer's cost and subject to a restocking fee of 15% of the invoice value.
Refund or Replacement
Once returned goods are inspected and approved, we will issue a credit note, replacement product, or refund at our discretion. Refunds are processed within 5 business days of approval.
Nothing in these trading terms limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we may choose to repair, replace, or refund at our discretion.
Delivery & Freight
How we get steel to your site
Freight Charges
Freight is charged at cost and will be quoted at time of order. Freight costs vary based on product weight, dimensions, delivery location, and carrier availability. Free freight thresholds may apply for large orders — ask our team.
Delivery Access
The customer is responsible for ensuring safe and adequate access for delivery vehicles. Steel Source Australia and its freight carriers will not be liable for damage caused by inadequate site access. If a delivery cannot be completed due to access issues, a re-delivery fee will apply.
Unloading
Deliveries are kerbside unless otherwise agreed in writing. The customer is responsible for unloading. Crane-truck or hiab delivery is available at additional cost — request at time of ordering.
Risk of Loss
Risk in goods passes to the customer upon delivery. Title in goods does not pass until full payment is received. Steel Source Australia recommends customers inspect all deliveries at time of receipt and note any damage or discrepancy on the delivery docket.
Click & Collect
Click & Collect is available from selected Metroll branch locations. Use our Click & Collect Locator to find your nearest branch. Collection orders must be confirmed in advance — do not attend a branch without a confirmed collection reference.
Payment Terms
How and when we expect payment
Retail & One-Off Orders
Payment in full is required prior to dispatch for all retail and one-off orders. We accept Visa, Mastercard, American Express, Afterpay, and bank transfer (EFT). Card payments may incur a surcharge.
Account Customers
Approved account customers are invoiced on 30-day net terms from date of invoice, unless otherwise agreed in writing. Account applications are subject to credit assessment. Steel Source Australia reserves the right to withdraw or vary credit terms at any time.
Overdue Accounts
Overdue accounts will incur interest at 2% per month on the outstanding balance. Steel Source Australia reserves the right to suspend supply to customers with overdue accounts. Recovery costs, including legal fees and debt collection agency fees, will be charged to the customer.
Deposits
A deposit of up to 50% may be required for large orders, special orders, or custom fabrication. Deposits are non-refundable if the order is cancelled after production has commenced.
Claims & Disputes
How we handle issues
Reporting Timeframes
Claims for damaged goods must be reported within 48 hours of delivery. Claims for shortages or incorrect products must be reported within 5 business days of delivery. Claims made outside these timeframes may not be accepted.
How to Lodge a Claim
Contact our team by phone on 0467 158 771 or email support@steelsource.com.au with your order number, a description of the issue, and supporting photographs. We will acknowledge your claim within 1 business day.
Dispute Resolution
We aim to resolve all disputes fairly and promptly. If a dispute cannot be resolved by our team, it will be escalated to management. Steel Source Australia is governed by the laws of New South Wales. Any unresolved disputes will be referred to mediation before legal proceedings are commenced.
Talk to Our Team
If you have questions about our trading terms, minimum orders, or returns process, our team is happy to help before you place your order.